PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
In these Terms, the words “including” and “include” mean “including, but not limited to.”
Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Loadmoran Logistics. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Loadmoran Logistics may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
Loadmoran Logistics may amend the Terms related to the Services from time to time. Amendments will be effective upon Loadmoran Logistics’ posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
(A). The Services.
The Services constitute a technology platform that enables users of Loadmoran Logistics’ mobile applications or websites provided as part of the Services (each, an “Application“) to arrange and schedule transportation and/or logistics services with third party providers of such services, including independent third party transportation providers and third party logistics providers under agreement with Loadmoran Logistics or certain of Loadmoran Logistics’ affiliates (“Partners“). Unless otherwise agreed by Loadmoran Logistics in a separate written agreement with you, the Services are made available solely for your personal or commercial use. YOU ACKNOWLEDGE THAT Loadmoran Logistics DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER.
Subject to your compliance with these Terms, Loadmoran Logistics grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to:
- Access and use the Applications on your personal device solely in connection with your use of the Services; and
- Access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal or commercial use. Any rights not expressly granted herein are reserved by Loadmoran Logistics and Loadmoran Logistics’ licensors.
You may not:
- Remove any copyright, trademark or other proprietary notices from any portion of the Services;
- Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Loadmoran Logistics;
- Decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law;
- Link to, mirror or frame any portion of the Services;
- Cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or
- Attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
(D). Provision of the Services.
You acknowledge that portions of the Services may be made available under Loadmoran Logistics’ various brands or request options associated with transportation or logistics, including the transportation request brands currently referred to as “Loadmoran Logistics,”. You also acknowledge that the Services may be made available under such brands or request options by or in connection with:
- Certain of Loadmoran Logistics’ subsidiaries and affiliates; or
- Independent Third Party Providers (Partners).
(E). Third Party Services and Content.
The Services and all rights therein are and shall remain Loadmoran Logistics’ property or the property of Loadmoran Logistics’ licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Loadmoran Logistics’ company names, logos, product and service names, trademarks or services marks or those of Loadmoran Logistics’ licensors.
(G). Your Use of the Services
1. User Accounts.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account“). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to Loadmoran Logistics certain personal information, such as your name, address, email address, picture, phone number and age, ID Number, Driving License Number and KRA PIN Number. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired document on file, may result in your inability to access and use the Services or Loadmoran Logistics’ termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Loadmoran Logistics in writing, you may only possess one Account.
2. User Requirements and Conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of illegal/unlawful or hazardous materials). You will not in your use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
3. Text Messaging.
By creating an Account, you agree that the Services may send you notifications and informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from Loadmoran Logistics at any time from the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
4. Promotional Codes.
Loadmoran Logistics may, in Loadmoran Logistics’ sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that Loadmoran Logistics establishes on a per promotional code basis (“Promo Codes“). You agree that Promo Codes:
i. Must be used for the intended audience and purpose, and in a lawful manner;
ii. May not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by Loadmoran Logistics;
iii. May be disabled by Loadmoran Logistics at any time for any reason without liability to Loadmoran Logistics;
iv. May only be used pursuant to the specific terms that Loadmoran Logistics establishes for such Promo Code;
v. Are not valid for cash;
vi. May expire prior to your use.
Loadmoran Logistics reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Loadmoran Logistics determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
5. User Provided Content.
Loadmoran Logistics may, in Loadmoran Logistics’ sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Loadmoran Logistics through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content“). Any User Content provided by you remains your property. However, by providing User Content to Loadmoran Logistics, you grant Loadmoran Logistics a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Loadmoran Logistics’ business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that:
i. You either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Loadmoran Logistics the license to the User Content as set forth above; and
ii. Neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor Loadmoran Logistics’ use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Loadmoran Logistics in its sole discretion, whether or not such material may be protected by law. Loadmoran Logistics may, but shall not be obligated to, review, monitor, or remove User Content, at Loadmoran Logistics’ sole discretion and at any time and for any reason, without notice to you.
6. Network Access and Devices.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Loadmoran Logistics does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider (“Charges“). After you have received services or goods obtained through your use of the Service, Loadmoran Logistics will facilitate your payment of the applicable Charges on behalf of the Third Party Provider, as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges paid by you are final and non-refundable, unless otherwise determined by Loadmoran Logistics. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. Loadmoran Logistics will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.
All Charges are due immediately and payment will be facilitated by Loadmoran Logistics using the preferred payment method designated in your Account, after which Loadmoran Logistics will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Loadmoran Logistics may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and Loadmoran Logistics, Loadmoran Logistics reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Loadmoran Logistics’ sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Loadmoran Logistics will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Loadmoran Logistics may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee.
This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Loadmoran Logistics does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Loadmoran Logistics (on Loadmoran Logistics’ website, in the Application, or in Loadmoran Logistics’ marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services or goods provided is not intended to suggest that Loadmoran Logistics provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.
8. Repair or Cleaning Fees.
You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from use of the Services under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning“). In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Loadmoran Logistics in Loadmoran Logistics’ reasonable discretion, Loadmoran Logistics reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using your payment method designated in your Account. Such amounts will be transferred by Loadmoran Logistics to the applicable Third Party Provider and are non-refundable.
(H). Disclaimers; Limitation of Liability; Indemnity.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LOADMORAN LOGISTICS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, LOADMORAN LOGISTICS MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. LOADMORAN LOGISTICS DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
ii. LIMITATION OF LIABILITY.
LOADMORAN LOGISTICS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST OR DAMAGED PROPERTY, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED THERETO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF LOADMORAN LOGISTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LOADMORAN LOGISTICS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF:
- YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR
- ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF LOADMORAN LOGISTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
LOADMORAN LOGISTICS SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM ANY CAUSE, THE USE OF THE SERVICES OR BY THIRD PARTY PROVIDER. YOU ACKNOWLEDGE THAT THIRD PARTY TRANSPORTATION PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL LOADMORAN LOGISTICS TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID FOR THE SERVICES.
LOADMORAN LOGISTICS DOES NOT PROVIDE ANY TYPE OF INSURANCE OF SURETY BOND FOR THE SURVICES PROVIDED.
LOADMORAN LOGISTICS SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT LOADMORAN LOGISTICS HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
You agree to indemnify and hold Loadmoran Logistics and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with:
- Your use of the Services or services or goods obtained through your use of the Services;
- Your breach or violation of any of these Terms;
- Loadmoran Logistics’ use of your User Content; or
- Your violation of the rights of any third party, including Third Party Providers.
(I). Dispute Resolution
You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, “Disputes“) will be settled by binding arbitration between you and Loadmoran Logistics, except that each party retains the right to bring an individual action to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. Further, unless both you and Loadmoran Logistics otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.
ii. Arbitration Rules and Governing Law.
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Kenya.
Any dispute, controversy or claim arising out of or relating to this Agreement or a termination hereof, shall first be resolved by way of consultation held in good faith between the parties. Such consultation shall begin immediately after one party has delivered to the others written request for such consultation.
Should the consultation process not resolve such dispute, the dispute shall upon application by any party, be referred for arbitration by the Kenya Branch of the Chartered Institute of Arbitrators. The provisions of the Arbitration Act, 1995 shall apply to all such arbitration proceedings which shall be conducted in the English language and shall take place in Nairobi, Kenya. Such arbitration proceedings shall, so far as permitted by law, be final and not subject to appeal.
You may not assign these Terms without Loadmoran Logistics’ prior written approvals. Loadmoran Logistics may assign these Terms without your consent to: (a) a subsidiary or affiliate; (b) an acquirer of Loadmoran Logistics’ equity, business or assets; or (c) a successor by merger.
Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Loadmoran Logistics or any Third-Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Loadmoran Logistics’ failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Loadmoran Logistics in writing.
The terms you, person and individual shall include an individual, person or entity.